FAQ

General Questions

What are your hours of operation?
Monday - Friday: 7:00 am to 6:00 pm
Do you offer part-time or half-day programs?
Unfortunately, we don’t offer part-time or half-day care.
What is the age range of the children in your care?
From 3 months to 6 years old, we welcome little ones until they’re ready to begin school.
Do you offer Child Care Fee Subsidy?
Unfortunately, we don't offer fee subsidy. However, we participate in the Canada-wide Early Learning and Child Care (CWELCC). CWELCC system supports quality, accessibility, affordability, and inclusivity in licensed child care.
What are your educators' qualifications?
Our staff consists of Early Childhood Educators (ECEs), Early Childhood Assistants (ECAs), Specialists and Assistants. All teaching staff is trained in the TLC: Time, Love, Connections Whole Child Approach Curriculum and in early childhood behaviour. We also provide ongoing professional development opportunities. Moreover, all teachers have First Aid certification, which includes hands-on training in CPR, EpiPen use, and techniques for responding to a variety of emergencies.
How do you communicate with families, and how often?
Lillio (formerly HiMama) We believe in open communication with families, which is why we maintain daily contact via Lillio’s mobile app. We use the app to keep families informed with frequent updates, real-time photos, and stories about each child. Similarly, our staff always take the time to greet and chat with families in the mornings and are more than happy to discuss a child’s day at pick-up time.